SHIPPING POLICY
Last Updated: 7/18/2025
NOTE: THIS SHIPPING POLICY APPLIES ONLY TO PARTS SOLD through our Online Store, By phone or email.
FOB: Basehor, Kansas
At Therm-L-Tec, we’re committed to getting your order to you as quickly and efficiently as possible. We ship throughout the continental United States using FEDEX to ensure safe and timely delivery.
Processing Times
Orders are typically processed within 1–3 business days. Custom or special-order items may take longer. If there is a delay, we’ll notify you promptly via email or phone.
Lead Times
Lead Time varies from 1 to 2 Business Days for in stock items and can take up to 4 weeks for custom or out of stock items.
Please contact us via techsupport@thermltec.com or (913) 728-2662 for availability.
Shipping Rates
Shipping costs are calculated at checkout based on the weight and size of your order. For bulk orders or freight shipping, please contact us directly at techsupport@thermltec.com or (913) 728-2662 for a custom quote.
Delivery Times
Estimated delivery times range from 1–14 business days depending on your location and shipping method selected at checkout. We do not ship on weekends or holidays.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment every step of the way.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery so we can assist with a replacement or file a claim with the carrier.
DOOR ORDER & SHIPPING POLICY
Last Updated: 7/18/2025
At Therm-L-Tec, we’re proud to manufacture high-performance cold storage doors that are Made in the USA, backed by decades of expertise as a veteran-owned business. Please review our order and shipping policies below before placing your door order.
Getting a Door Quote
To request a customized door quote, please contact our team directly at (913) 728-2662. Our experts will provide a detailed estimate based on your specifications, shipping needs, and location.
Placing an Order
Once you’ve received and approved your door quote, you may place an order by calling our office or submitting your order via email. Your order is not considered final until we receive approval drawings and your chosen form of payment.
Approval Drawings Required
All door orders must be accompanied by signed Approval Drawings at the time of order placement. This ensures your custom door is built to your exact specifications.
👉 View and submit Approval Drawings here »
Accepted Forms of Payment
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Cash or Credit Card (Visa, Mastercard, Discover, American Express)
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Net Terms (with or without deposit) available for approved accounts
To apply for credit terms, please contact us for a Credit Application.
Packing & Crating Fees
Packing and/or crating charges will be added to your final invoice based on the size and quantity of your order. All doors are securely packaged to ensure safe transport.
Shipping
All doors are shipped via LTL (Less-Than-Truckload) freight service. You will be responsible for inspecting your delivery upon arrival and noting any damage or discrepancies before signing the bill of lading. Shipping rates and timelines vary by destination and will be provided with your final invoice.
Limited Warranty
All Therm-L-Tec cold storage doors include a Limited 1-Year Warranty covering defects in materials and workmanship. Warranty does not cover damage due to misuse, improper installation, or freight handling. For full warranty details, please contact our support team.
For additional questions about your door order or shipping details, don’t hesitate to call us at (913) 728-2662 or email techsupport@thermltec.com.