RETURN POLICY

Last Updated: 7/18/2025

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NOTE: THIS RETURN POLICY APPLIES ONLY TO PARTS SOLD through our Online Store, By phone or email.

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At Therm-L-Tec, we are committed to providing high-quality commercial door parts and accessories that meet professional standards. Due to the nature of our products and the custom requirements of commercial installations, all sales are final.

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No Returns or Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed. Please double-check your order details, measurements, and product specifications before completing your purchase.

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Defective or Damaged Items
If your order arrives damaged or contains a defective item, please contact the carrier immediately on delivery, reject package, and notify us within 5 business days of delivery at techsupport@thermltec.com  or (913) 728-2662. We will work with you to resolve the issue with a replacement or repair, if applicable.

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Need Help Before Ordering?
If you’re unsure about a product or need help selecting the right part, our team is here to assist. Reach out to us at techsupport@thermltec.com  before placing your order to ensure accuracy.

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Thank you for choosing Therm-L-Tec.